Shipping policy

 

Refund and Return Policy for Shuto Modest Boutique

Exchanges Only Policy

At Shuto Modest Boutique, we strive to provide the best shopping experience for our customers. We understand that sometimes, you may need to exchange an item. Therefore, we offer exchanges under the following conditions:

  1. Eligibility for Exchange:

    • Items must be in the same ideal condition as when you received them.
    • Items must be unworn, unwashed, and with all original tags attached.
    • Exchanges must be requested within 5 days of receiving your order.
    • The original receipt or proof of purchase must be provided.

  2. Non-Exchangeable Items:

    • Gift cards
    • Sale items or items purchased with a discount code
    • Custom or personalized items
    • Intimate items (e.g., hijabs, undercaps) for hygiene reasons

Exchange Process

  1. Initiate an Exchange:

    • To start an exchange, please email our customer service team at support@shutomodestboutique.com with your order number, the item you wish to exchange, and the reason for the exchange.

  2. Shipping for Exchanges:

    • Customers are responsible for shipping costs associated with returning the item for exchange.
    • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

  3. Exchange Address:

    • Shuto Modest Boutique
    • 420 Village Dr. 400
    • Murphy, TX 75094

  4. Processing Exchanges:

    • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your exchange.
    • If approved, we will process your exchange and send out the new item within 3-5 business days.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at support@shutomodestboutique.com with your order number and a photo of the item’s condition. We will work with you to resolve the issue promptly.

Contact Us

If you have any questions or need further assistance, please contact us at support@shutomodestboutique.com or call us at (123) 456-7890.

Thank you for shopping with Shuto Modest Boutique!